Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If any of your products are damaged in transit, then we will replace them free of charge.
Please do not send any damaged products back to us, but use this form to contact us. Please contact us within 48 hours of receiving the damaged goods and provide photographic evidence of damaged products.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please use this contact form.
We are not responsible for any import tax accrued during the shipping of our products to customers. This will be payable by the customer upon entry into the destination country.
As soon as you receive your order confirmation E-mail, you will have up to one hour in which to cancel and receive a full refund. After this it will be very difficult for your order to be cancelled as it will have already been processed.
The buyer will be responsible for paying the return postage fee in the case that they cancel an order and it has already passed the point at which it can be cancelled.